37bd's Privacy Policy

37bd ("we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy provides a full description of what information is collected about you when you use our website or services, how it is processed, who it is shared with, and how it is kept secure.

By continuing to use our services, you are considered to have accepted the terms of this privacy policy. This policy should be read alongside our Terms and Conditions.

This privacy policy applies to all individuals who use 37bd's website, mobile platform, and all related services. This includes registered members, direct users, and anyone who visits our platform.

37bd collects information you voluntarily provide during registration and account management. This includes:

• Full name and date of birth
• Active email address
• Mobile number
• Documents required for identity verification (national ID card or passport)
• Financial transaction details — such as information related to bKash, Nagad, Rocket, Upay, or bank transfers
• Any messages or complaints you submit when contacting us

When you use the 37bd platform, certain information is collected automatically. This includes:

• IP address and device information
• Browser type and operating system
• Pages you visit and time spent on the platform
• Login and logout times and dates
• Gaming activity and betting history
• Transaction history

This information is primarily used to ensure platform security, detect fraudulent activity, and improve your experience.

37bd uses cookies and similar tracking technologies on its website. Cookies are small data files stored on your device that help improve the functionality of our platform.

• Essential Cookies: Required for core platform functions.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Analyse user behaviour to improve services.

You can disable cookies through your browser settings, though this may affect some platform functionality.

37bd uses the information collected about you for the following purposes:

• Registering and managing your account
• Processing financial transactions — including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers
• Verifying identity and confirming age (enforcing the 21+ policy)
• Preventing fraudulent activity and money laundering
• Providing customer support
• Communicating service-related information to you
• Ensuring responsible gaming and identifying problem gamblers
• Improving platform security and functionality
• Complying with applicable laws and regulations

With your consent, 37bd may notify you by email about relevant offers, bonuses, and promotional information. You have the right to unsubscribe from these marketing communications at any time.

37bd never sells your personal information to third parties for commercial purposes. However, certain information may be shared in the situations listed below:

• Payment Processors: Information necessary to process transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Service Providers: Technology partners who assist in operating the platform, working under strict confidentiality agreements.
• Game Providers: Partners such as Pragmatic Play, Spribe, JILI, and others whose games are on the platform.
• Law Enforcement Agencies: When there is a legal obligation or a court order is received.
• Corporate Transactions: In the event of a merger, acquisition, or asset sale, where users will be notified in advance.

All third-party partners are required to follow data protection standards consistent with this privacy policy.

Some of 37bd's service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, all such transfers are carried out with appropriate safeguards in place.

37bd uses industry-standard security measures to protect your personal and financial information. These include:

• SSL (Secure Sockets Layer) encryption — protecting all data in transit
• Advanced encryption technology for stored data
• Continuous security monitoring
• Access controls — only authorised staff can view relevant information
• Regular security audits and assessments

37bd retains your personal information for as long as it is necessary to provide services and meet legal obligations. Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, or security reasons.

Once no longer needed, information is securely deleted or anonymised.

As a user of 37bd, you have the following rights over your own personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to limit the processing of your information in certain circumstances.
• Right to Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to certain types of processing.
• Right to Withdraw Consent: The right to withdraw any consent you have given at any time.

To exercise any of the above rights, please contact us. We will respond to your request in a timely manner.

To review or update the personal information stored in your account, log in to the 37bd platform. If you need help correcting any information, please contact our customer support team.

37bd places the highest priority on the wellbeing of its users. By analysing data on your gaming activity, we are able to identify potential problem gamblers and provide them with support.

Using this information, we can arrange deposit limits, self-exclusion options, and support services where needed. To learn more about responsible gaming, visit our Responsible Gaming page.

37bd's services are for individuals aged 21 or older only. We do not intentionally collect information from minors. If we become aware of an account belonging to a minor, that account will be closed immediately and the associated information will be deleted.

37bd reserves the right to update this privacy policy at any time. If there are any significant changes, we will publish a notice on the platform and notify registered users by email. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We recommend that you review this policy regularly.

This privacy policy is linked to 37bd's other policies. In particular, you are encouraged to also read our Terms and Conditions and Responsible Gaming policy.