37bd Terms & Conditions

These terms and conditions ("Terms") apply to the use of the 37bd platform and all related services. By accessing the 37bd website or using any of its services, you are considered to have automatically accepted these Terms.

These Terms form a legally binding agreement. You should not use the service without reading them in full. If you disagree with any part of these Terms, please refrain from using the 37bd platform.

37bd is an online gaming and betting platform that provides live casino games, sports betting, slot games, and other entertainment gaming services for users in Bangladesh. The platform uses SSL encryption technology to keep user data secure and to ensure fair play.

2.1 Age Requirement

To open an account and use 37bd's services, you must be at least 21 years old. Participation on this platform is permitted only for those aged 21 and above. Providing false information about your age is a serious violation of these Terms and will result in immediate account closure.

2.2 Registration Requirements

When registering an account, you must provide the following accurate information:

• Full correct name (as on your national identity card)
• An active and working mobile number
• Correct date of birth
• Valid email address (where applicable)

2.3 One Person, One Account

Each person may open only one account. Operating multiple accounts for the same individual is strictly prohibited. If 37bd detects multiple accounts, it reserves the right to forfeit all account balances and close those accounts.

2.4 Identity Verification

37bd may request additional documents to verify a user's identity at any time. Withdrawal processing may be temporarily suspended until verification is complete.

It is your responsibility to keep your account login details (username and password) completely confidential. Do not share this information with any other person.

Notify 37bd immediately of any unauthorized use of your account. Our support team is available 24/7 via live chat and by email at [email protected].

• Use a strong password — a combination of letters, numbers, and special characters.
• Change your password regularly.
• Avoid logging in from public or shared devices.
• Log out of your account when your login session ends.

37bd will never ask for your password or banking details via phone call or SMS. Any such contact may be fraudulent.

4.1 Deposit Rules

The following payment methods are accepted for depositing funds into 37bd: bKash, Nagad, Rocket, Upay, and bank transfer (including major commercial banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank).

Deposited funds must be sent from a payment account registered in your name. Depositing through a third party is prohibited, and 37bd reserves the right to cancel any such transactions.

4.2 Withdrawal Rules

Withdrawals will only be processed to the same payment method you used to deposit. The minimum withdrawal amount is ৳1,000.

• Successful withdrawal requests are generally processed within 1 hour.
• Identity verification must be completed before a withdrawal can be made.
• The amount requested cannot exceed your available balance.
• Withdrawals may be restricted until any active bonus wagering requirements are met.

4.3 Currency & Conversion

All transactions on 37bd are conducted in Bangladeshi Taka (BDT / ৳). For transactions in a different currency, the applicable conversion rate will be applied automatically.

5.1 Welcome Bonus

37bd offers a welcome bonus for new members: a 100% bonus on the first deposit, up to a maximum of ৳15,000.

5.2 Wagering Requirements

A 25x wagering requirement applies to all bonuses. This requirement is calculated on the bonus amount only, not on the deposit.

5.3 General Bonus Terms

• Each promotional offer has its own specific terms, which are stated in the offer description.
• 37bd's decision is final in determining eligibility to receive a bonus.
• If evidence of bonus abuse or manipulation is found, the bonus and any associated winnings will be forfeited.
• A user may not claim a specific bonus offer more than once.
• 37bd reserves the right to modify or withdraw any bonus offer without prior notice.

6.1 Game Operation

All games available on the 37bd platform are powered by software from reputable game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. Game outcomes are entirely algorithmic and not predetermined.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed in the game interface. Specific betting limits may apply while a bonus is active.

6.3 Technical Errors

If a game is interrupted mid-play due to a technical error, 37bd will generally attempt to restore the game state. If restoration is not possible, a reasonable resolution will be provided. 37bd does not accept liability for wins or losses resulting from server outages.

6.4 Sports Betting

When betting on cricket, football, kabaddi, and other sports, please verify the correct market and terms before placing your bet. Bets generally cannot be changed once placed. In any dispute regarding markets available on 37bd, the platform's decision is final.

The following activities are strictly prohibited on the 37bd platform. Violating these prohibitions may result in immediate account closure and forfeiture of balance:

• Opening multiple accounts or using a third party's account.
• Fraudulently exploiting the bonus system.
• Using the platform for money laundering or any illegal financial activity.
• Using hacking tools, bots, or automated tools on the gaming software.
• Colluding with other users to manipulate game outcomes.
• Threatening or harassing 37bd staff.
• Providing false or misleading information.

If any of the above violations are detected, 37bd reserves the right to take any action without notice.

8.1 Suspension by 37bd

37bd may temporarily suspend or permanently close your account in the following circumstances:

• A breach of the Terms is proven.
• Failure to complete identity verification, or provision of false information.
• Suspicious or unusual transactions are detected.
• The age requirement is violated.

8.2 Closure by the User

You may request to close your account at any time by contacting the 37bd support team. You will be given the opportunity to withdraw your available balance before closure, subject to all wagering requirements being met.

37bd always strives to provide a reliable and uninterrupted service. However, 37bd is not liable in the following cases:

• Loss caused by internet connection issues or problems with the user's device.
• Delays caused by system outages at third-party payment providers.
• Natural disasters, cyber attacks, or other uncontrollable events.
• Financial loss resulting from gaming decisions made at the user's own discretion.

37bd's maximum liability in any case will be limited to the amount of the relevant transaction.

37bd places the highest priority on responsible gaming. We believe gaming is an entertainment activity — it should never be considered a source of income.

• Only play with money that you can afford to lose without it affecting your livelihood.
• Set time and budget limits for yourself and stick to them.
• Avoid betting to try to recover losses.
• Avoid gaming when drinking alcohol or under emotional stress.

If you feel gaming is getting out of your control, visit our Responsible Gaming page or contact us at [email protected] for support.

37bd offers a self-exclusion service. You may request to exclude yourself from the platform for a specific period of time at any time.

37bd takes the protection of your personal data very seriously. Our platform uses industry-standard SSL encryption technology to keep all data secure.

Full details of how your personal data is collected, stored, and used can be found on our Privacy Policy page.

• Your data will never be sold to third parties.
• Information is used solely for identity verification and fulfilling legal obligations.
• You can send any request related to your information to our support team.

37bd reserves the right to change, modify, or update these terms at any time. Users will be notified of any significant changes.

The latest terms will always be published on this page. Continuing to use the platform after any changes indicates that you have accepted the updated terms. We therefore recommend reviewing this page regularly.

If you have any questions or confusion about these terms, please contact our support team. We provide assistance 24/7 via live chat and at [email protected] — in both Bengali and English.